Customer Support

The Customer Support section of our website is a service provided to our customers who have an active support agreement with Triangle Solutions Technology, LLC. If you would like more information regarding this service, please see our contact information below.

Over the past few months, Triangle Solutions Technology has been receiving numerous requests from users across the country for File Magic Support. These requests have ranged from simple logon problems to users wanting to upgrade their File Magic to the new Fortis SE or Fortis products.

Because of this increased demand for support from users not covered by annual support agreements, Triangle Solutions Technology is excited to announce our new "PAY AS YOU GO" program. With this program you may now select the number of hours you anticipate needing below, which will be provided either by phone or through internet connection to your system, or both, and you will be able to prepay for it immediately through the use of PayPal. This will allow anyone the opportunity of gaining access to the level of support they need.

If you are in need of support, select your anticipated number of hours below, submit to pay it through PayPal by selecting "BUY NOW", then send an email to Triangle Solutions Techology support advising you are requesting support and a technician will be back to you in a very short time.

In our continuing effort to provide our clients with the highest quality of support, Triangle Solutions now offers direct connection to client workstations or systems for improved problem solving and assistance. Through the use of WebEx we can now offer our clients support, training and demonstrations remotely thus eliminating the more costly onsite visits for most all situation.

Customer Support includes:

1. Software updates and information
2. Frequently Asked Questions
3. Links to hardware support and information

If you do not have your account information or have trouble logging on, send email to support@trianglesolutions.com.

PAY AS YOU GO:

Number of Hours

One Hour $75.00 Two Hours $150.00 Three Hours $225.00 Four Hours $300.00

For scheduled demonstrations or direct support please join here