Triangle Solutions Technology Frequently Asked Questions

1. What is a value-added reseller?
2. What services do you provide?
3. Where are you located?
4. How long have you been in business?
5. What type of clients do you serve?
6. Does Triangle Solutions Technology have a strong customer base?
7. What are the hours of operation for Triangle Solutions Technology?
8. What types of scanners do you sell?
9. What is an active support agreement?
10. What does your technical support consist of?

1. What is a value-added reseller?

A value-added reseller (VAR) in the information technology arena forms partnerships with software and hardware vendors to provide tailored solutions for their clients. Triangle Solutions Technology has partnerships with some of the best document management software companies and hardware vendors to get you what you need in a timely manner. We offer solutions that are tailored for the specific needs of each of our clients. We have been a VAR since 2006, helping customers like you reach the best solution for your organization's document management, scanning and imaging needs.

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2. What services do you provide?

We offer a variety of document management needs analysis and feasibility studies, consulting, on-going technical support, service bureau and outsourcing services, and CD publishing. See more information on our Services page.

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3. Where are you located?

We are located near Raleigh, NC. View directions to our office site.

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4. How long have you been in business?

We opened our doors in 2006 selling document management software and hardware products as well as offering consulting and programming services. We now offer many products and services and are here to help you define the best document management solution for you.

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5. What type of clients do you serve?

Triangle Solutions Technology, LLC serves a broad range of large and small customers. We service clients of all kinds, however, we focus on the following markets: Accounting, Education, Health Care, Engineering, Manufacturing and Transportation.

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6. Does Triangle Solutions Technology have a strong customer base?

Yes. We like to forge long-term relationships with our clients. We are in it for the long haul. Some of our clients include Embarq, Columbus Water Works, Appalachian State University, Tyco Electronics, Eon Labs, New Bern Surgical Associates, NC, Union County School District, James Oxygen & Supply, South Carolina DHEC Coastal Resources, Elon University, Hercules, PowerWare, and Siemens Medical Systems. See About Us.

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7. What are the hours of operation for Triangle Solutions Technology?

8:00 am - 5:00 pm EST Monday - Friday, except holidays recognized by Triangle Solutions Technology. We offer web support for our document management software clients that can be accessed 24/7 if you maintain an active support agreement with Triangle Solutions Technology.

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8. What types of scanners do you sell?

We sell low and high speed scanners that can handle documents of many sizes (checks, letter, legal, ledger, engineering). Other types of scanners we offer include microfilm, large format, x-ray and color. To see our vendor list please visit to our Products page.

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9. What is an active support agreement?

An active support agreement is defined as a client of Triangle Solutions Technology who has paid for their annual support in advance of or by the due date. If the annual support payment lapses then any support questions a client has are handled on a billable basis and are billed by the hour.

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10. What does your technical support consist of?

We provide technical support for all the products we sell. Clients who have purchased Westbrook Technologies products or ACS Software products and maintain an active support agreement have access to Customer Support located on our web site, telephone support, email support and live on-line support.

An active support agreement is offered for all customers who purchase scanners, storage devices, Westbrook Technologies and ACS Software products. It includes:

• Access to Customer Support on our web site for our document management software customers (containing technical information, software updates, archived newsletters and FAQs).
• Free software revisions within your current version
• Telephone support
• Reduced labor rates for on-site visits (software)
• Labor and materials (hardware)

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